How do I return my product?

Please visit our Guarantee & Returns page to learn how to return your product.

What is your return policy?

Learn about our 100% Guarantee for every item on our Guarantee & Returns page.

Can I pick up my order in person?

Our retail store is open for shopping and online order pick up in Madison Heights, Michigan. Minutes away from many local attractions. Including; Downtown Detroit, The Detroit Zoo, The Royal Oak Farmers Market, Oakland Mall, Costco, and more.

If placing your order online, when you enter a Michigan shipping address you will be given the option of “Retail Store Pickup” as a delivery method, and the shipping charges will be zero. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Our retail store pickup hours are between 10:00 AM to 8:00 PM Monday through Saturday and 12:00 PM to 5:00 PM on Sunday. We are located in Madison Heights, Michigan, in The Farnum Plaza on the West side of John R between 11 Mile and 12 Mile roads.  Your order will be pre-packaged and waiting for you.

You can also place an order by phone by calling us at 877-434-3436. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Please make sure to pick up your order within one week of email receipt or your order will be cancelled, restocked, and payment refunded. A restocking fee of 10% of your order will be charged.

What will my shipping charges be?

You can preview your shipping charges by viewing your shopping cart, entering your zip code, and clicking the Calculate button. Actual shipping charges are automatically calculated prior to submitting your payment information. On the Checkout page you will be offered Shipping Method choices and their prices.

When will my order ship?

On average, your order will be shipped within 24 hours.  If an item is out of stock, you will be notified and, if applicable, the other items on your order may ship immediately. The out of stock item will be shipped promptly when it is back in stock.

If you want to check item availability and shipping time, please call us at 877-434-3436 or email us at info@thepetbeastro.com. After placing your order, you may click on your account and click orders to track the status of your order. You will receive an email shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment.

When will my order arrive?

Following is information regarding estimated delivery times for the various shipping methods that we offer. Only Overnight and 2 Day are guaranteed services. Standard shipping usually arrives within the estimated number of days, but can take longer, especially to remote delivery areas or in the event of adverse weather. All packages are left without obtaining a signature, although the delivery company’s driver may decide not to leave a package if they feel there is a risk it might be stolen.

Shipping Options

To get your pets the quality, natural products they need without any hassle for you, we offer easy to understand, simple to choose shipping options. Below, you’ll find all of the information you need concerning processing, delivery times, radius, and needs.

Shipping Methods & Times

Shipping Method Shipping Time
Standard Shipping 3 to 7 Business Days

– Excluding Alaska, Hawaii, US Territories & International Orders

2 Day Delivery 2 Business Days (Guaranteed)

– Guaranteed 2 day delivery

– Does not ship on weekends and features no Saturday or Sunday deliveries
Overnight Delivery Next Business Day (Guaranteed)

– Guaranteed next business day delivery by 3 PM

– Does not ship on weekends and features no Saturday or Sunday deliveries
– Available in contiguous 48 states only
Retail Store Pick-Up Available for Pick-up in 2 Business Days

– Available for customers in the Detroit, Michigan area to pick up in person at our Retail Store

– You will receive an email from us when your order is ready to be picked up
– Directions to our retail store and hours of operation are available by visiting our Customer Service page

Shipping Internationally?

Are you shipping internationally? Please see our Shipping International page for more details.

UPS Ground Delivery Time from Madison Heights, Michigan. 

Coming soon

I received the wrong product.

If you feel that you have received the wrong item, please send an email to info@thepetbeastro.com referencing the order number within 72 hours of receiving the product and we will provide you with instructions for returning it and receiving the correct replacement.

Shipping Express?

For those items that your pet can’t wait for, we offer guaranteed 2 Day Express and guaranteed Overnight Express shipping options. Simply select the appropriate option during check out for pricing.

Shipping Internationally?

Are you shipping internationally, APO/FPO, or to an overseas territory? Please see our Shipping International page for more details.

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