Our Return & Refund Policy
We are very proud of all the items we offer in our store or online. And we do offer a full money-back guarantee. Please keep these guidelines in mind when returning an item:
Full-Money Back Guarantee must follow all of these policies:
- Damaged items are returned within one week.
- Applies to all items that are brought back to the store within 30 days of purchase date.
- Applies to all items that are unopened. Or if opened are damaged or does not work.
- Applies if a product is in original form. For example: frozen product is still frozen.
- Applies to all items that are returned with a receipt.
- Applies to food products if 90% or more is not used or eaten.
- Rocky Mountain Oils and All Toys must be returned unused and unopened for the manufacturer to accept them for a refund.
- All Pet Beastro custom blends are FINAL SALE. This includes Flower Remedies, Homeopathics, Salves, and Oil Blends.
Store Credits will be offered when:
- No receipt is provided but follows all items listed above.
Manufacturer Recalls will be honored when:
- All specific manufacturer requirements are followed.