Many of our customers are seeking out higher-quality foods for their cats and dogs that offer single ingredient choices and no fillers. We never source our pet food, treats, and supplies from China and many of our products are made in the USA. Here are a few of the common questions we get from pet parents.
How Do I Choose The Healthiest Food For My Cat Or Dog? Are All Pet Foods Created Equal?
Not all pet foods are created equal... far from it. That’s why The Pet Beastro exists: to help you sort through the noise and find the best nutrition for your furry friend.
We research every company we carry so you can shop with confidence. You won’t find fillers, mystery ingredients, or misleading “natural” labels here—only foods we’d feed our pets.
Our top choice? Raw food. It’s loaded with natural vitamins, minerals, live enzymes, and essential nutrients, without the artificial stuff found in many commercial diets. Pets on raw often see better digestion, fewer allergies, and more energy.
If raw isn’t an option, freeze-dried and dehydrated foods are the next best thing. They’re convenient, nutrient-rich, and still look, smell, and taste like real food.
Learn more about the best diet for your pet by viewing our pet food hierarchy. Or schedule a nutrition consult to get a custom and detailed diet just for your cat or dog.
Are Natural Alternative Pet Foods More Expensive Than Regular Grocery Store Brands?
They might look pricier on the shelf, but in the long run, they’re often more affordable.
Here’s why:
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Better ingredients = smaller servings. Grocery store kibble is full of fillers, so pets need more to get the same nutrition.
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Natural foods are easier to digest. This means pets get more out of every bite.
So while a bag of natural food might cost more upfront, it usually lasts longer and keeps pets healthier—saving you money on vet visits down the road.
Learn more about the benefits of alternative pet foods here.
Is Raw Pet Food Safe For Cats & Dogs?
Absolutely. Pets have been eating raw for decades, and there’s never been a documented case of a person getting sick from handling raw pet food.
Studies back it up too. Multiple reports found no confirmed human illnesses linked to feeding pets raw diets.
Your pet’s digestive system is built to handle raw food. With a few simple handling tips, like washing hands and bowls, you can feed raw safely and confidently.
Read more about what makes raw food a safe option here.
What is the difference between High-Pressure Pasteurization (HPP) and Hydrostatic High Pressure (HHP) pet food, and what does that mean?
High-Pressure Pasteurization (HPP), also called Hydrostatic High Pressure (HHP), is a method that kills harmful bacteria in raw food without cooking it.
It uses pressurized water instead of heat or chemicals, so the food keeps its nutrients, flavor, and texture.
It’s especially helpful for senior pets or those with weaker immune systems. And it’s the only scientifically recognized pasteurization method that keeps raw food “raw.”
Learn more about HPP here.
Are Essential Oils Safe For Dogs & Cats?
Yes, if you use the right kind in the right way.
There are three grades of essential oils:
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Perfume grade: Made for scent only, often with dangerous chemicals. Never use on pets.
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Food grade: Safe for flavoring, but high heat destroys healing properties.
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Therapeutic grade: Carefully distilled to keep all healing properties. This is what you should use with pets.
We only recommend high-quality, pure, organic, therapeutic-grade oils.
Learn more about the different grades of essential oils here.
How Can I Start Using Essential Oils With My Pets?
A great place to start is lavender essential oil, the “universal oil.” It can help with:
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Pain relief
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Calming nervousness or excitement
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Reducing inflammation
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Preventing infections
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Easing allergic reactions
Always choose therapeutic-grade oils and follow safe dilution guidelines.
Learn more about starting to use essential oils with your pet here.
What Is AAFCO?
AAFCO stands for Association of American Feed Control Officials. They set definitions and nutritional standards for pet foods—but they:
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Are not a regulatory body
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Don’t enforce laws or approve foods
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Sometimes use vague definitions that favor manufacturers, not consumers
Some states adopt AAFCO’s standards into law, but it’s not the ultimate authority. That’s why we go beyond their standards when choosing products.
How Do I Choose High-Quality, Safe, And Natural Pet Food For My Dog Or Cat?
Let us help! We know switching foods can feel overwhelming, so we’ll work one-on-one to create a custom plan for your pet.
How Many Store cats Do You Have, What Breed Are They, And When Do They Visit?
We have a couple of Bengal cats that visit the store regularly: Poppy and Kianga. Usually, one of the cats is always at the store, but if you don’t see them, you may have to look high and low, or they may be visiting our backroom. They are Jill’s cats, so they only visit the store when she is here working, and they never stay at the store overnight. They are great travelers and love riding in the Jeep.
I haven’t Seen Dr. Jill Around Lately. Is She Still Involved With The Store?
Absolutely! We are thrilled to say that The Pet Beastro is growing and thriving thanks to wonderful customers like you who believe in what we do. And with growth comes more and different kinds of work, which requires a lot of Jill’s time and attention. She really is a ‘Jill of all trades!’ Rest assured, Dr. Jill is still very involved in the business but is focusing a little more on the behind-the-scene activities. Her commitment to quality and the care of pets is still her highest priority and she does see all the communication and concerns you leave with any of the pet food specialists working.
Is The Retail Pet Food, Treat, and Supply Store in Madison Heights your only location?
No. In addition to our store in Madison Heights, MI, we opened a second location in Warren, MI, in July 2023. The good news is many of the same products that we sell can also be purchased at our online market, www.thepetbeastro.com.
Does The Pet Beastro Ship To Canada?
Not at this time. We only ship in the contiguous United States.
Where Can We Visit The Pet Beastro Retail Store?
By coming to this online market, you are in fact visiting our store. The Pet Beastro is an e-commerce retailer that is dedicated to bringing personalized service to you. By offering our products via the internet, we are able to bring an amazing variety of dog treats, chews, biscuits, and bones to your front door in the most expeditious and economical way.
If you live in Michigan or happen to be traveling through the southeastern portion of the state, please visit our bricks and mortar retail stores The Pet Beastro. This leading-edge pet supply store is at the forefront of natural pet nutrition and offers a level of service that can rarely be found anywhere. The Pet Beastro is located at 27637 John R Road in Madison Heights, Michigan 48071, and at 13828 East 14 Mile Road, Warren, Michigan 48088.
What If I Want A Product That Is Not Displayed On Your Website?
Just ask! We have access to thousands of items not listed online. Email [email protected] or call 877-434-3436 and we’ll try to get it for you.
How Are Your Products Shipped?
We typically ship via UPS Ground from Michigan. East Coast orders arrive in about 2 days; West Coast orders take 3–4 days.
We reuse clean packing materials and boxes to reduce waste and keep costs down.
Is The Pet Beastro A "Green" Company?
Yes. We:
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Plant trees for every online order in April & May
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Use reusable shopping bags
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Reuse manufacturer boxes for shipping
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Source products without added preservatives, hormones, or pesticides
Why Is A Certain Treat out Of Stock, On Backorder, Or Unavailable?
Many of our treats are small-batch for freshness. Occasionally, a manufacturer runs out, causing delays. We’ll let you know right away and suggest great alternatives your pet will love.
How Come I've Never Heard Of Some Of These Pet Food and Treat Brands?
We seek out smaller companies with the highest standards in quality and nutrition; brands that don’t sell to big-box stores.
Why Was My Order Shipped In A Box That Has Another Brand On The Outside?
We reuse clean boxes to conserve resources and keep shipping costs low. It’s good for the planet and your wallet.
What If I Am Not Satisfied With My Order?
Contact us at [email protected] or 877-434-3436. We take concerns seriously and want to make things right. And if we exceeded your expectations, we’d love to hear that too!
When Will My Order Be Processed?
Orders placed before 11 a.m. EST are processed the same business day. Orders after 11 a.m., on weekends, or holidays are processed the next business day.